Privacy Policy

What happens when you call

Our only way of taking a job is the phone line printed on every page of this site, (248) 555-0102. When you call, the person who answers writes down your phone number, your property address, and whatever you choose to tell them about the water or the loss.

We use those details to send a crew, to size up the job before anyone arrives, and to open a file for the visit. If a call is ever recorded for training or quality, you are told that at the start of the call. We do not claim or deny recording beyond that; it depends on the call.

What our website itself collects

This site has no sign-up form, no account, no comment box, and no cookie that it sets on your device. We do not run analytics software and we do not load any outside tracking script. The fonts and the photos on this site are stored on our own server, not fetched from another company.

The company that hosts our website keeps the ordinary records any web server keeps: the visitor's IP address, the kind of browser used, the pages requested, and the time of the visit. We do not control or read those logs for marketing. If that ever changes, this page will say so before it happens.

How we use what we collect

We use your phone number, address and job details to schedule a crew, prepare a written estimate, and keep a record of the job that your insurer may ask to see. We also use this information to protect our business against fraud, nuisance calls and misuse of our service.

We do not use your information to build an advertising profile, and we do not sell it to anyone.

Who we share information with

We share job details with your insurer or claims adjuster when you ask us to or when the claim requires it. We share what a subcontractor needs to know in order to work on your job, such as a flooring or drywall crew finishing repairs. We share information when a law, subpoena or court order requires it.

Outside of those three cases, we keep your information to ourselves. We never sell customer information to a marketing company, a data broker or any other outside party.

How long we keep records

We keep job files for as long as a typical insurance claim or warranty period reasonably runs, and sometimes longer if the law requires older business records. When a file no longer serves a business or legal reason to exist, we retire it.

Keeping information secure

We store job and contact records behind ordinary business security: limited staff access and locked systems. No method of storing information is perfect, and we cannot promise a record will never be lost or exposed, but we take reasonable, standard steps to protect what you give us.

Your choices

Call (248) 555-0102 to ask what we have on file for your job, to ask us to correct it, or to ask us to delete it. We will honor a deletion request except where a record must be kept for insurance, legal or tax reasons.

Children

This site is written for property owners deciding on a restoration job. It is not directed at children under 13, and we do not knowingly collect information from a child that age.

Search engines, maps and business listings

Search engines, map services and online business directories may display our company name, our phone number and our city on their own pages. Those services are run by outside companies, and we do not control what they show or how long they keep it.

Links to other sites

A page on this site may link out to a government site, a news article, or another outside resource for your reference. Once you leave our site, that page's own privacy practices apply, not ours.

Changes to this policy

We may update this page as our business or the law changes. The date at the top of this page shows the last update. A real change in what we collect, such as adding a cookie or a tracking script, will be reflected here first.

Contact

Questions about this policy go to the same line we answer every call on: (248) 555-0102.